Privacy Policy

Last updated: 4 October 2026 · العربية

Plstka ("the app", "we") lets you swap your solid waste for points and gifts in Egypt and Saudi Arabia. This policy explains what data we collect, why, who sees it and how you control it. It covers the Plstka apps on Android and iOS and the plstka.com website.

Data we collect

• Account: name, mobile number, password (stored hashed, never readable), language and age group. Gender is optional.
• Address and location: your city, area, address and the pickup spot you set with the map pin. If you allow location access, we use GPS when you sign up or set your address to find your spot and area automatically.
• Handler location during a shift: for handler (collector) accounts only. After a handler taps "Start shift", the app shares their location with the customer whose pickup is on the way and with our operations team, including while the app is in the background, with a notification shown the whole time. Sharing stops when the handler ends the shift. The same location confirms that the shift started at the depot. Customer accounts are never tracked in the background.
• Orders and points: pickup requests, waste types and quantities, points, and the gifts and offers you redeem.
• Photos: photos of your waste that you take or pick and attach to an order, and your profile photo if you add one.
• Messages: support chats and "contact us" messages.
• Device and usage: your notification token (Firebase Cloud Messaging), app version, and aggregated usage events through Firebase Analytics (such as app opens and sign-ups) to improve the service.

How we use it

• To create your account and confirm your number with a code sent by SMS or WhatsApp.
• To schedule pickups, bring the handler to your door and show the order's progress on a map.
• To keep your points and deliver gifts and offers.
• To send notifications about your orders, points and offers.
• To answer you in support, prevent fraud and improve the app.

We do not sell your data, and we do not use it for advertising.

Who sees your data

• Plstka staff and handlers: the handler sees your name, number, address and pickup spot to reach you.
• Partners: when you redeem a gift or offer, the partner sees the coupon you redeemed so they can deliver it.
• Service providers: Google Firebase (notifications and analytics), the messaging providers that send your confirmation code (SMS and WhatsApp), Amazon Web Services (server hosting in London) and OpenFreeMap (map images; sees your IP address only). Each processes data only as needed to provide this service.
• Authorities: when the law requires it.

Security and retention

All traffic is encrypted (HTTPS), passwords are stored hashed, and backups are encrypted. We keep your data while your account is active, and afterwards only as long as the law or resolving a dispute requires, such as the points and orders ledger.

Deleting your account and your rights

• You can delete your account in the app: Menu → Delete account. The account is closed at once and no longer shown.
• To have your data erased permanently, or to get a copy or correct it, ask through live support in the app. We act on it within 30 days, except for data the law requires us to keep.
• You can turn off location, camera or notification access in your phone's settings at any time. You can keep using the app; you will place your pin by hand.

Children

The app is not directed at children under 13. If you are under 18, use it with your guardian's consent.

Changes

If we change this policy we will update the date above, and tell you in the app if the change is significant.

Contact us

For any privacy question: live support or "Contact us" in the app, or our Facebook page.